SHIPPING POLICY

Last Updated: June 5 2026

Thank you for shopping with NOCTRA.

This Shipping Policy explains how we process, ship, and deliver orders placed through wearnoctra.shop.

Shipping Availability

NOCTRA currently ships only within the United States.

At this time, we do not offer international shipping.

Order Processing

All orders are processed within 1–7 business days after payment has been successfully received.

Once your order has been processed, it will be shipped to the address provided during checkout.

Customers will receive a shipping confirmation email once their order has shipped.

Shipping Times

NOCTRA offers Standard Shipping throughout the United States.

Estimated shipping time is 8–14 business days after your order has been processed and shipped.

Please note that total delivery time includes both processing time (1–7 business days) and shipping time (8–14 business days).

Delivery Estimates

Estimated delivery times are as follows:

• Processing Time: 1–7 business days

• Shipping Time: 8–14 business days

• Total Estimated Delivery Time: 9–21 business days

Delivery estimates are not guaranteed and may vary due to:

• Weather conditions

• Carrier delays

• High-volume shipping periods

• Holidays

• Natural disasters

• Other circumstances beyond our control

Shipping Costs

Shipping costs are calculated during checkout and displayed before payment is completed.

Any free shipping promotions will be clearly indicated on the website.

Tracking Information

When available, tracking information will be sent to the email address provided during checkout once your order ships.

Tracking updates are provided directly by the shipping carrier.

Incorrect Shipping Information

Customers are responsible for ensuring that shipping information is accurate and complete.

NOCTRA is not responsible for delays, losses, or additional charges caused by incorrect or incomplete shipping information.

Lost, Delayed, or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery becomes the responsibility of the carrier.

If your package is significantly delayed, lost, or marked as delivered but cannot be located, please contact us at noctra.shop1@gmail.com and we will assist where possible.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and provide:

• Your order number

• Photos of the damaged item

• Photos of the packaging

We will review the claim and work toward an appropriate resolution.

Contact Information

NOCTRA

Website: wearnoctra.shop

Email: noctra.shop1@gmail.com

Address:

3012 McAdoo Ridge Rd
Wellsburg, WV 26070
United States