REFUND POLICY

Last Updated: June 5 2026

At NOCTRA, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

• Be unused, unworn, and in the same condition that you received it
• Include all original tags, packaging, and accessories
• Not be damaged, washed, altered, or show signs of wear
• Be accompanied by proof of purchase or order confirmation

Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Final sale items
• Clearance items marked as non-returnable
• Personalized or custom-made products
• Items damaged due to misuse, improper care, or normal wear and tear

Return Process

To initiate a return, please contact us at noctra.shop1@gmail.com with:

• Your order number
• The item(s) you wish to return
• The reason for the return

If your return request is approved, we will provide instructions on how to return your item.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item received was damaged
• The item was defective
• The wrong item was received

We recommend using a trackable shipping service, as NOCTRA is not responsible for lost or missing return shipments.

Inspection and Approval

Once we receive your return, we will inspect the item and notify you regarding approval or rejection of your refund.

Refunds

If approved, refunds will be issued to the original payment method used during checkout.

Refunds are typically processed within 5–10 business days after approval. Depending on your financial institution, additional processing time may be required before funds appear in your account.

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery and include photographs of the issue so we can resolve the matter as quickly as possible.

Exchanges

If you wish to exchange an item for a different size or replacement product, please contact us. Exchanges are subject to product availability.

Chargebacks

If you experience any issue with your order, please contact us before filing a chargeback. We are committed to resolving concerns fairly and efficiently.

Contact Information

NOCTRA

Email: noctra.shop1@gmail.com

Website: wearnoctra.shop

Address:
3012 McAdoo Ridge Rd
Wellsburg, WV 26070
United States